Jeffrey C. Smith

I am a performance management specialist focusing on the application of technology to business functions in the areas of direct mail, health care and information services. My field of experience is diverse. I have worked with large Fortune 500 companies as well as a small entrepreneurial business. My strengths include relational database and report design, development and administration.

SUMMARY

Experienced Performance Manager and Reporting Analyst specializing in handling matters in direct mail marketing, health care and information services industries. Knowledgeable of Six Sigma concepts, possess strong organizational, computer and customer service skills.


KEY TECHNOLOGIES

Acorde (Stellent)
Crystal Reports
Lotus Notes
PeopleSoft
Major Office Packages
Windows and Linux/Unix


PROFESSIONAL EXPERIENCE

Ceridian, Saint Petersburg, FL     2008 - 2009
Data Management Specialist (Performance Management Analyst) – COBRA, FSA and Tuition Claims Processing

Provider of managed human resources and payroll services to 110,000 companies worldwide.
Created COBRA processing quality and productivity reports for department and senior management.

<>Created and maintained a production tracking system for COBRA elections not handled through the corporate document server which provided critical business information.
<>Created ad hoc reports for senior management to analyze quality and productivity, review contractual obligations, etc.
<>Created a reporting framework that allowed for easy query alteration and fast information retrieval.
<>Developed a partially automated process for assembling daily COBRA reports that reduced keying time and minimized keying errors/corrections.
<>Created and maintained ex post facto staffing models that allowed the department to look at workload vs. staffing for a specific period of time to determine how efficiently time, money and people were utilized.

Operations/Processing Specialist (2006 - 2009)

Examined and processed Flexible Spending Account (FSA) claims.

<>Reviewed and accurately processed Flexible Spending Account (FSA) claims.
<>Exceeded minimum allowable scores of 98% for coding and mathematical accuracy (99% or higher).
<>Followed IRS, Treasury Department and Ceridian financial and legal compliance guidelines for claims processing.
<>Maintained customer confidentiality in accordance with HIPAA regulations and company data security policies.

Artistic Direct Incorporated, Elmira, NY     1994 - 1998
Performance Management Analyst (Senior Manager) – Marketing (Sales & Mailing List Performance)

Second largest direct retailer in North America with catalog circulation in the millions.
Created mailing list and merchandise sales performance reports for Marketing directors and senior management. Created and maintained an automated sales reporting process.

<>Eliminated re-keying from printed reports.
<>Greatly reduced daily report size and turnaround time.
<>Increased reporting flexibility and reduced ad-hoc request turnaround time.
<>Selected to work with renowned Economist Satinder K. Mullick to refine the Mathematics of the analysis process.
<>Worked with Marketing, Customer Service and Information Technology personnel to define the company's Internet sales plans and policies, which clarified the company's goals and overall vision for the Internet.
<>Worked with Executive and Information Technology personnel to write the company's first network and Internet use policy. A critical element of operations.

Blue Cross of Western Pennsylvania, Pittsburgh, PA     Prior to 1993
Performance Management Analyst – Core Business Services

Leading provider of health insurance solutions in North America.
Designed and built an automated reporting system to track the progress of a software implementation project.

<>Improved performance management by analyzing business results,
<>Greatly increased reporting flexibility,
<>Reduced turnaround time for data querying and report generation in addition to reducing manual keying and keying errors.

EDUCATION

Bachelor of Science in Computer Science, Eckerd College
St. Petersburg, FL

Bachelor of Science in Management, Saint Vincent College
Latrobe, PA

TECHNICAL SKILLS SUMMARY
Office Packages: Microsoft Office, OpenOffice.org, Star Office, WordPerfect Office
Operating Systems: Linux, Unix, Windows
Adobe Products: Acrobat, GoLive, InDesign, PageMaker, Photoshop
Macromedia Products: Dreamweaver, Fireworks, Flash, Freehand
Autodesk Products: AutoCAD
Open Source Products: Amaya, Evolution, GNU Image Manipulation Program (GIMP), Scribus
Network Tools: OpenSSH, Simple Backup, Wireshark, Zenmap
Other: Acorde (Stellent), Active Directory, Apache, Crystal Reports, Interactive
Intelligence (I3), Joomla!, MySQL, Lotus Notes, PHP, PHONEslips, Oracle,
PeopleSoft, Rumba, Six Sigma